Product Returns and Refunds
What is American Girl Books Return Policy?
You may return most products purchased. Most items may be returned with Thirty days of receiving the item. However we aren't the original seller therefore you must contact and/or refer to the actual sellers terms for returns individually.
How soon will I receive a refund on a returned item?
Refunds are generally made to the main card and may take up to 1 month to credit back. However, some resellers might have different policies regarding refunds, like only giving store credit or gift cards. Please make reference to the initial sellers refund policy.
Requirements for a Full Refund
In most instances these are the requirements for a 100 % refund.
- Items ought to be in new condition
- Items have to be returned with all original packaging and accessories
- Media items (for instance, movies, music, video games, and software) have to be unopened and still inside their plastic wrap
- Musical instruments, televisions, and consumer electronics will need to have a UPC or serial number
- Shoes and clothing must be unworn
Cancel Pickup Request
After a UPS pickup has been requested, it's not possible to cancel that request until following the first pickup attempt has been made. UPS will always make up to three pickup attempts. Once the first pickup attempt, it is possible to call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure you have your tracking number handy.
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