Shipping Terms

How can I track my package?

If tracking details are available, you'll be able to track your package through the Your Orders page. Just click "Track Package" beside the delivery you need to follow.

Why isn't there tracking information in my order?

If you can not see any tracking data to your shipment and the estimated delivery date hasn't yet passed, your package should still arrive when they're due. You may see some common explanations why tracking results are unavailable on our Tracking Shipments Help page.

Why your order did not get free shipping.

Both the items ordered together with the shipping address have to be eligible for FREE Shipping. FREE Shipping page has more details in regards to what items and addresses meet the criteria.

FREE SHIPPING

To take advantage of FREE Shipping:

  • Place no less than $25 of eligible products inside your Shopping Cart.
  • Go on to checkout.
  • Ship your items to a single U.S. address.
  • Select "Group my items into as few shipments as possible" when your shipping preference.
  • Select FREE Shipping as the shipping speed. The transaction will be delivered within 3-8 working days after all of the items are available to ship (including pre-order items).
  • Place your order, and enjoy the free postage!

International Shipping

We gladly accepts orders from all worldwide. Available products, shipping rates and costs can differ in accordance with the delivery address for your order.

To view the shipping rate information specific to your order's destination, find your region.

There may be limitations on where and whether vendors offer international shipping. To learn more, visit our the vendors international shipping details page.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Restrictions

These items can be shipped to almost all destinations outside the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books that demand special handling as they are extremely heavy (for instance, multi-volume sets) cannot be shipped outside the U.S. Should this be the case, it will be noted on the product detail page.

Limitations

For products shipped internationally, take note that any maker warranty might not be valid; manufacturer service options most likely are not available; product manuals, instructions and safety warnings might not be in destination country languages; items (and accompanying materials) may not be coded in accordance with destination country standards, specifications, and labeling requirements; and also the products may well not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product may be lawfully imported into the destination nation. When ordering the recipient is the importer of record and will conform to all laws within the destination country.

Privacy

Your privacy is important to us, therefore we are aware that you care about how details about the transaction is utilized and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are governed by opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, including titles, for our international carriers, and such information may be conveyed through the carriers to customs authorities in order to facilitate customs clearance and observe local laws.

Generally if the order is a gift, the package is designated "Gift," but the cost of the item remains stated within the customs form.

Customs authorities require value of the gift item to be stated on the package.

Returns & Replacements

The aforementioned terms (including, if applicable, terms relating to the Import Fee Deposit) also pertain to the shipment of any replacement product that might be shipped if there is a problem with the shipment. If you happen to return a product to us, you'll be the exporter from the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. To acquire more information please utilize "Contact Us" form page.

Customs, Duties, and Taxes

You're liable for assuring that the product can be lawfully imported to your destination country. When ordering the recipient is the importer of record and will comply with all laws and regulations of the destination country. Orders that are shipped to countries outside the United States might be governed by import taxes, customs duties and charges levied from the destination country. The person receiving an international shipment could be subject to such import taxes, customs duties and charges, which are levied when a shipment reaches your country. Additional charges for customs clearance have to be borne by the recipient; we've no control of these charges and cannot predict what they may be. Customs policies vary widely from nation to nation; make sure you get hold of your local customs office for more information. When customs clearance procedures are required, there may be delays beyond our original delivery estimates.


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